iSEKKO Design Ltd. will issue a full refund if merchandise is returned in new condition with a sales receipt within 7 days of purchase, except for all custom orders and sale items. All sale items are final sales and cannot be refunded, but we will issue you a credit note. Between 8 and 30 days after purchase we will issue you a credit note. Any item returned must be in new condition and without any damage. After 30 days items cannot be refunded. If you wish the item you are returning to be picked up by our delivery service and returned to our store, a delivery charge will apply. The delivery charge will be subjected to the distance of the pick-up location.
We offer a warranty on all our furniture products for 12 months from purchase date to be free from defective workmanship and materials. Defective products can be returned to be fixed whenever possible or otherwise will be replaced. This warranty does not apply to cracks which may appear when exposed to the elements which are considered entirely natural for teak outdoor furniture or damage caused from misuse or abuse.
Payment in full is required prior to pickup or delivery. All products remain on the property of iSEKKO Design Ltd. until payment is received in full.
The delivery charge is $99.00 on any orders under $5,000. We only deliver to the Greater Toronto Area. For any orders outside the GTA please contact us to obtain the delivery rate, calculated depending on distance to the delivery location.
Any custom order requires a 50% deposit at the time the order is placed. The order cannot be cancelled once we have placed the order with our supplier.
Layaways are the purchase of any product that is in stock at our store and that the purchaser is not taking with them but picking up later or getting delivered. As we must set this product aside and it is not available for purchase by anyone else, we require full payment at the time of purchase.